Support, cancellation and refunds
Effective 2026-10-20
Contact BidCanopy
In Account & billing choose Support, describe the issue and include any error or payment reference. Do not include passwords, API keys or card numbers. Your request and the operator’s reply appear in the same screen. Contact details are also available on our legal information page.
We aim to respond within two UK business days, excluding public holidays. This is a support target rather than a guaranteed service level. Report suspected account misuse promptly.
Cancel renewal
Use Cancel renewal or Manage subscription in Account & billing. Cancellation takes effect at the current paid period end. Account-content deletion cancels immediately. You can continue using the free workspace after cancelling renewal.
Refund requests
Provide the payment reference, date and reason. We investigate duplicate charges, unauthorised payments and substantial service failures. Approved refunds return through Stripe to the original payment method; bank processing times vary. Creating a request does not automatically issue a refund. Unused credits and ordinary business subscription cancellation do not normally qualify for a refund. Statutory rights remain unaffected.
Privacy and account recovery
Use the export, restore and deletion controls in Account & billing. Privacy requests normally receive a response within one month. We may need to verify account ownership before releasing or changing private information. Never send a sign-in code or secret key to support.